Refund policy

At Signature, every service is carefully planned and prepared to provide a seamless, high-quality experience. This Cancellation and Refund Policy is designed to ensure smooth organization while remaining fair and transparent for our clients.

1. Confirmation and Deposit

All bookings are confirmed once we receive:

• a signed quotation, and

• a 50% deposit to secure the date and cover initial expenses.

2. Cancellation by the Client

Deposits are non-refundable, but can be converted into a credit valid for 12 months to be used for a future event.
Credits are non-refundable, non-transferable, and may only be applied to a future Signature service.

3. Changes to the Number of Guests

Reducing the number of guests
Clients may adjust the number of participants up to one week before the event by contacting us via phone or email.
This allows us to adjust preparations and recalculate the final payment based on the exact number of attendees. After this deadline, the final payment cannot be adjusted.

Increasing the number of guests
Clients may increase the number of participants up to four days before the event by contacting us via phone or email.
This allows us to adjust preparations and update the final payment according to the new number of guests.

4. Force Majeure

In the event of force majeure (natural disasters, government restrictions, or other exceptional circumstances), or if the service cannot be provided due to factors beyond Signature’s control (such as power outages, major technical failures, or other events preventing proper organization), a credit will be issued for a future date. This credit is valid for 12 months, provided supporting documentation is presented. This credit can be used for any type of Signature service.

5. Refunds

All refunds are issued exclusively as a credit, valid for 12 months, to be applied to a future Signature service.